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Shipping Policy
Shipping Policy
At Mhtoon, we strive to deliver your orders promptly and efficiently. This Shipping Policy outlines the details of our shipping services, including shipping costs, delivery times, and other important information. Please review this policy carefully before placing an order. If you have any questions or concerns, feel free to contact us at service@mhtoon.com.
Shipping Methods
We offer standard shipping and express shipping options for most orders. The available shipping methods may vary depending on your location.
- Standard Shipping: This is our most economical shipping option. It is suitable for customers who do not require urgent delivery.
- Express Shipping: For those who need their orders as soon as possible, express shipping provides a faster delivery service. However, it comes with a higher shipping cost.
Shipping Costs
Shipping costs are calculated based on the destination country, order weight, and the selected shipping method. The following is a breakdown of shipping costs for different countries:
China
- Standard Shipping: Free for orders over ¥200; otherwise, ¥10
- Express Shipping: ¥25, regardless of order value
United States
- Standard Shipping: \(8 for orders under \)50; \(5 for orders between \)50 - \(100; free for orders over \)100
- Express Shipping: \(20 for orders under \)100; \(15 for orders between \)100 - \(200; \)10 for orders over $200
Canada
- Standard Shipping: CAD\(8 for orders under CAD\)50; CAD\(5 for orders between CAD\)50 - CAD\(100; free for orders over CAD\)100
- Express Shipping: CAD\(20 for orders under CAD\)100; CAD\(15 for orders between CAD\)100 - CAD\(200; CAD\)10 for orders over CAD$200
United Kingdom
- Standard Shipping: £6 for orders under £40; £4 for orders between £40 - £80; free for orders over £80
- Express Shipping: £18 for orders under £80; £12 for orders between £80 - £150; £8 for orders over £150
Australia
- Standard Shipping: AUD\(10 for orders under AUD\)60; AUD\(7 for orders between AUD\)60 - AUD\(120; free for orders over AUD\)120
- Express Shipping: AUD\(22 for orders under AUD\)120; AUD\(16 for orders between AUD\)120 - AUD\(200; AUD\)12 for orders over AUD$200
Other Countries
For countries not listed above, the shipping cost will be calculated at checkout based on the order weight and destination. If you have any questions about the shipping cost for your country, please contact us.
Delivery Times
Delivery times vary depending on the destination, shipping method, and customs processing times. The following are estimated delivery times for different regions:
Domestic Shipping (China)
- Standard Shipping: 2 - 5 business days
- Express Shipping: 1 - 2 business days
North America (United States and Canada)
- Standard Shipping: 7 - 15 business days
- Express Shipping: 3 - 5 business days
Europe (including United Kingdom)
- Standard Shipping: 8 - 18 business days
- Express Shipping: 3 - 6 business days
Australia and New Zealand
- Standard Shipping: 10 - 20 business days
- Express Shipping: 4 - 7 business days
Asia (excluding China)
- Standard Shipping: 5 - 12 business days
- Express Shipping: 2 - 4 business days
Other Regions
For other regions, the estimated delivery time for standard shipping is 10 - 25 business days, and for express shipping is 5 - 10 business days. However, please note that these are only estimates, and actual delivery times may be affected by factors such as customs delays, holidays, and unforeseen circumstances.
Order Processing
Orders are typically processed within 1 - 2 business days after payment verification. Once your order has been processed, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment on the carrier's website.
Customs and Duties
Customers are responsible for any customs duties, taxes, or fees imposed by their local customs authorities. These charges are calculated based on the value, weight, and type of goods in your order. We recommend checking with your local customs office for more information before placing an order.
Lost or Delayed Shipments
In the rare event that your shipment is lost or significantly delayed, please contact us at service@mhtoon.com. We will work with the shipping carrier to investigate the issue and resolve it as quickly as possible. If your order is lost, we will either refund your payment or reship the order at our discretion.
Changes to this Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. When we make significant changes, we will notify you by email or by posting a notice on our website. Your continued use of our services after the updated policy is effective constitutes your acceptance of the changes.
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